The comprehensive service provides planned technical support, service, and ongoing training designed to remedy problems before they affect your business. An agreed site inventory is a prerequisite to this service.
Same working day telephone support for calls received before 3pm
Planned on-site service by a technical specialist
Membership providing discounts for additional work, including projects, or incidents.
Prices are at least twenty percent cheaper for members
No call out fee for members
Site inventory maintenance
Replacement parts
Software costs
Repairs to items not on inventory
Includes remedies to current problems, and the following checks: -
Data Restore checks, to prove that a recent backup has worked
Reduction to customer reported faults, to improve stability of service
Backup procedure updates, to ensure backup records appropriate data
Anti-Virus log checks, to ensure virus are removed
Anti-virus protection updates, to ensure recent new can be detected
Software and hardware re-installation, to repair intermittent faults
Critical operating system updates, to ensure recently published security problems are fixed
Performance tuning, to optimise use of your current hardware investment
Inventory update, to ensure contract accuracy
Introductory training, to ensure new staff are familiar with ECS systems
Capacity reports, to identify when additional hardware will need to be purchased
Upgrade recommendations, to keep your systems supported by the manufacturer
Security configuration audits, to ensure basic system security
Maintenance recommendations, to ensure hardware and software support can be provided by original manufacturers
System time checks, to ensure data stored consistently and matches real time.
PC Software installation